Frequently Asked Questions
Everything you need to know about your Waltons home shopping experience.
What are your standard shipping times for furniture items?
Standard delivery for small home decor items takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 7-14 business days, including a scheduled appointment time.
Do you offer a warranty on Waltons furniture?
Yes, all Waltons furniture comes with a 1-year limited manufacturer's warranty covering structural defects and craftsmanship. Extended protection plans are available for purchase at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable unless they arrive damaged.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five fabric swatches for free through our 'Request a Swatch' page to ensure the color and texture perfectly match your home's interior.
Does Waltons offer assembly services?
Many of our larger items include professional assembly through our White Glove Delivery service. For flat-pack items, we partner with local assembly experts that you can book directly during the checkout process.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.